Capabilities
What we build
BoardFill is not a seat you license. It is a working system our engineers build into your business: agents, routing, follow up, and the wiring between them. Everything below ships inside the software you already run.
01
Answer and book
Coverage for every way a customer reaches you, with jobs landing on the schedule, not in a message queue.
- Voice agents that answer the main line on the first ring, around the clock, and book real appointments into your calendar or field service software. Callers are informed up front that they are speaking with an AI assistant.
- Text agents that reply to inbound SMS, answer common questions, and move the conversation to a booked slot.
- Web booking flows on your own site that qualify the visitor and put the job on the board.
- Warm handoff rules: pricing disputes, angry customers, and anything the agent should not decide get routed to your people with full context.
02
Follow up
The most expensive lead you have is the one you already paid for and then forgot.
- Quote and estimate follow up sequences over text and email that keep working an open quote until it books or the customer says no.
- Dormant customer outreach built from your own records: past jobs, seasonal work, and customers who have not called in a while.
- Missed call recovery: when a call does slip through, the customer gets an immediate text that restarts the conversation.
03
Route and schedule
Getting the job booked is half the work. Getting it to the right crew is the other half.
- Zip routed booking that assigns jobs to the right territory automatically, so crews stop crossing town for work the other crew should have taken.
- Technician routing dashboards that show the office who is where and what is next.
- Confirmation and reminder messages that cut no shows without the office chasing anyone.
04
Connect
The part nobody else builds. Front office AI products stop at the phone. We wire the whole path from first touch to logged job.
- Website form capture with instant response, so a form fill gets a reply while the customer is still on your site.
- Meta lead form routing that pulls leads out of Facebook and Instagram the moment they arrive and starts the conversation.
- Quote tool webhooks: when your estimating tool produces a number, the follow up starts automatically.
- CRM and field service software sync, so every call, text, booking, and note lands in the system your office already lives in.
Not sure which of these you need first?
That is what the discovery call is for. Bring how your shop runs today and we will map the leaks together.